Shipping policy

Aiko Shipping & Delivery Policy
We deliver Aiko dog food, treats and samples anywhere in South Africa.

Dispatch and delivery times. Orders placed before 12:00 on a working day are dispatched the same day; all other orders ship within one working day. Delivery takes 1–2 working days in the Western Cape, 2–4 working days in other major centres and up to 5 working days for outlying areas. You’ll receive a tracking link by email once the courier collects your parcel.

Delivery cost. The delivery fee is calculated at checkout and shown before you pay. Western Cape: from R10 for a sample, R50 for a 2kg bag and R100 for a 6kg bag. Rest of South Africa: from R120. Orders over R1 000 ship free anywhere in South Africa, whether one-off or subscription. Trade accounts ship free on orders over R10 000.

Subscriptions. Each subscription delivery is shipped on schedule and charged at the same delivery rates; a 6kg bag ordered every 2 months, or two bags a month, qualifies for free delivery.

Delivery area. South Africa only; we don’t ship internationally.

Problems with your delivery. If your parcel is late, damaged or missing, email hello@aikoplanet.com with your order number within 7 days and we’ll track it down, replace it or refund you.

Aiko Pet Foods SA (Pty) Ltd, 35 Brickfield Road, Woodstock 7925, Cape Town.