Cancellation policy
Subscription cancellation policy
Aiko subscriptions have a minimum of two deliveries (your first order counts as the first). After your second delivery you can skip a delivery, change your delivery rhythm (every month or every 2 months), pause or cancel at any time from your account β no cancellation fee, no phone call needed. A cancellation or pause requested before the second delivery takes effect after it. Changes made at least 2 days before your next scheduled delivery apply to that delivery; changes made later apply to the following one. You are only charged when each delivery is dispatched, and every subscription delivery is 10% off. The 20% welcome discount (code WOOF20) applies once per customer, on your first delivery. Our 30-day money-back guarantee applies to your first subscription delivery in the same way as to one-off orders. Questions: hello@aikoplanet.com.
